Privacy policy

Our privacy is extremely important to us. At Diplomat, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on our website.

1. Information We Collect

When you shop with us, we may collect the following information for order processing and delivery:

Name, billing and shipping address, contact details (email, phone number).
Payment details (processed securely via our payment partners).

We never share your personal information with third parties without your explicit permission.

With your consent, we may also use your email to send you updates about new arrivals, offers, and store news.

2. Consent

By providing personal information (e.g., for placing an order, processing payment, arranging delivery, or initiating a return), you consent to its collection and use only for that purpose.

If we request your information for marketing or any secondary use, we will first seek your explicit consent.

3. Payments

We use trusted payment gateways such as Razorpay, Phonepe and others.
These platforms comply with PCI-DSS (Payment Card Industry Data Security Standards).
Your card details are not stored on their servers.
Transaction data is used only to complete your purchase and is not retained thereafter.

4. Data Security

We follow industry-standard security practices to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Our systems and partners comply with applicable data protection laws and regulations.

5. Cookies

Our website uses cookies to:

Maintain your browsing session.
Improve your shopping experience.

Cookies do not personally identify you and are not used to track activity across other websites.

6. Updates to This Policy

This Privacy Policy may be updated periodically. Updates will take effect immediately once posted on our website.

If significant changes are made, we will clearly highlight them on this page to keep you informed.

7. Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact us:

📍Address:30 C R Avenue, 5th Floor, 700012 Kolkata, India

📧Email: info@diplomatindia.com

📞Phone/WhatsApp: 9073947902

🕙Working Hours: Monday to Saturday 10AM - 7PM