Refund policy

At Diplomat, we want you to shop with complete confidence. If a product does not meet your expectations, our flexible return and refund policy ensures a smooth, hassle-free experience.

1. Return Window & Eligibility

Products can be replaced within 15 days of delivery.
To qualify, returns must meet the following conditions:

The request is raised within the 30-day return window.
The product is unused, undamaged, and in original condition.
All original accompaniments (tags, dust bags, boxes, etc.) are included.

After 30 days, returns will not be accepted.

2. Refund Policy

No return policy, only replacement will be granted.

3. Replacement Policy

Replacements are dispatched once the returned item has been picked up by our courier.
Delivery of the replacement may take up to 7 business days after pickup.
If you request an exchange for a different model, any price difference (higher or lower) can be settled through net banking/UPI.

4. Return & Pickup Process

Pack the product securely in the original box. If unavailable, use a sturdy carton to avoid transit damage.
Once your request is confirmed, a pickup will be scheduled within 1–2 business days.
Pickups are handled by our shipping partners (typically Delhivery). All coordination will happen directly between you and the courier representative.

5. Refund Timeframe for Cancellations

If a prepaid order is cancelled before dispatch, a refund will be processed within 7 business days.
If the order is already in transit, we will attempt to cancel with the courier.

If delivery is still attempted, simply decline the package; it will be automatically returned to us, and your refund will be processed.

6. Order Cancellations

Orders can be cancelled anytime before shipment by contacting us via phone.

7. Sale Terms & Conditions

Products purchased during a sale, promotion, or discount offer are eligible for exchange/replacement only in case of a manufacturing defect.
For non-defect reasons, exchanges or replacements are not accepted on discounted items.